We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it:
- Unworn or unused
- With tags
- In its original packaging
- Accompanied by a receipt or proof of purchase
How to Start a Return
To initiate a return, please contact us at contact@nutrimakers.com.
Return requests are processed within 3 business days.
If your return is accepted, we will provide you with return instructions and the return address.
Please note: Items sent back without first requesting a return will not be accepted.
Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
If the item is defective or incorrect, we will cover the return shipping costs and offer either:
- A replacement
- Or a full refund
Return Address
The return address will be provided after your return request has been approved.
Damages and Issues
Please inspect your order upon reception and contact us immediately if:
- The item is defective
- The item is damaged
- You received the wrong item
We will evaluate the issue and make it right.
Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized products
- Hygiene items once opened
- Hazardous materials, flammable liquids, or gases
We also do not accept returns on:
If you have any questions about your specific item, please contact us.
Exchanges
The fastest way to get the item you want is to:
- Return the item you have
- Once the return is accepted, place a new order
European Union 14-Day Cooling-Off Period
In accordance with EU consumer protection laws, customers have the right to withdraw from their purchase within 14 days, without providing any reason.
To be eligible:
- The item must be unused
- In original condition and packaging
- With proof of purchase
Refunds
We will notify you once we’ve received and inspected your return.
If approved:
- You will be refunded to your original payment method (e.g. bank card)
- Refunds are processed within 10 business days
Please note that your bank or credit card provider may take additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at contact@nutrimakers.com.
Contact
For any questions regarding returns or refunds, you can contact us:
